Return policy

If you wish to return or exchange the product, don't worry, you don't have to leave your home. We'll pick it up at your door. Unfortunately, returns may incur an additional cost depending on your city.

*The cost of returns may vary if the product is damaged. The buyer must notify immediately if this is the case and Red Cheri will decide on the price of the product and if this varies.

STEPS TO FOLLOW

1. Prepare the product to be returned with:

• The product label
• Product identification and barcode on the label perfectly visible
• The product size on the label perfectly visible
• The brand label perfectly visible
• The packaging or what came with the product in the original shipment

or you can also send us an email with the following information

• Name
• Email
• Order number
• Product identification
• Product name
• Reason for product return

3. Wait until our returns and exchanges department team receives and confirms your return. In the email you will find the information on the return process to follow and you will only have to follow the steps indicated.

4. Then, return the product in its package to the person assigned for it. The product will then be sent to our warehouse to verify that it is in perfect condition. Once approved, you will receive a refund confirmation. This can take between 7 and 14 business days from the delivery of the product.

5. The amount to be returned should be reflected in your bank account within the next 7 days. Unfortunately, this is a banking process and we cannot currently speed up the process.

You have 15 days to request a return or exchange from the moment the product is delivered to your home.

How long does it take to process the return?

From the date of shipment from your home, it usually takes 7 to 14 business days until it reaches our warehouse and is processed (excluding weekends and holidays).

As soon as we receive the return, we will review the product(s). Once all checks have been made (provided the product contains the original packaging, label, size, the label with the logo and the product is not broken, damaged or used, in which cases the return will not be admitted), the money will be returned to your bank account. The return will be reflected within the next 7 business days (this timeframe will depend on the banking operator).

We like to keep our customers informed and, therefore, we will send you a confirmation email as soon as the verification is completed and the refund is transferred.

Yes! However, the original plastic bag must be returned broken or unbroken. As long as the product, its label containing all product information, and the product itself have not been broken, damaged, or used, and they contain the original packaging, yes, returns are accepted.

Refunds can take 7 to 14 business days to appear in your account from the day the refund is confirmed.

If after a few days, the refund is not processed and you have problems with this, please contact us.

Yes! Size and product changes are allowed. In the case of an exchange, please email us at info@redcheri.com with your

• Email address
• Order number
• Product number
• Product name and
• What size or product you want to exchange it for

* Exchange shipping costs match those of returns.

Product returns can take 7 to 15 business days to arrive at our warehouses for review, depending on where the product is returned from. Once the condition of the product is checked, a refund confirmation will be sent to the buyer via email.

Funds will appear in your account within 7-14 business days after receiving refund confirmation.

Yes, you can return more than one product, no problem. Please note that the return shipping cost will depend and vary depending on the number of products to be returned.